Terms of Service
Effective Date: August 2025
Agreement to Terms
By accessing our website or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
Description of Services
Virtually Kate provides virtual assistant and business support services including but not limited to:
Administrative support and project management
Social media management and content creation
Customer service and communication support
Website development and maintenance
Business operations consulting
Service Agreements
Individual service agreements will outline specific project details, timelines, deliverables, and compensation. These Terms of Service govern the general relationship, while specific service agreements control individual projects.
Client Responsibilities
As a client, you agree to:
Provide accurate and complete information necessary for service delivery
Respond to communications within agreed-upon timeframes
Provide timely feedback and approvals
Grant necessary access to accounts, platforms, and materials
Pay invoices according to agreed terms
Respect our professional boundaries and business hours
Payment Terms
Payment Schedule: As outlined in individual service agreements
Late Payments: Late fees may apply to overdue invoices
Disputed Charges: Must be reported within 30 days of invoice date
Refund Policy: Refunds are evaluated case-by-case and may be prorated based on work completed
Payment Methods: We accept payments via methods specified in service agreements
Intellectual Property Rights
Client-Owned Content
You retain ownership of materials you provide
You grant us license to use materials solely for providing agreed services
You represent that you have rights to all materials provided
Our Work Product
Original work created for you becomes your property upon full payment
We retain rights to general methodologies, processes, and know-how
We may use anonymized examples of our work for marketing purposes
Third-Party Materials
Both parties respect third-party intellectual property rights
Neither party may use copyrighted materials without proper authorization
Confidentiality
We maintain strict confidentiality regarding your business information. We will not disclose confidential information to third parties except:
With your written consent
As required by law
To service providers bound by confidentiality agreements
To protect our legal interests
Service Standards and Limitations
Our Commitments
Professional service delivery within agreed timeframes
Regular communication and progress updates
Adherence to agreed project specifications
Maintenance of professional competence
Service Limitations
Services are subject to agreed scope and timeline
We are not responsible for third-party platform changes or failures
Technical issues beyond our control may affect service delivery
Client cooperation is essential for successful project completion
Termination
By Client
Cancel services with 30 days written notice
Pay for all work completed through termination date
Provide reasonable cooperation for project transition
By Virtually Kate
We may terminate services with 30 days notice
Immediate termination for non-payment or breach of terms
We will deliver completed work upon final payment
Limitation of Liability
Our total liability for any claim related to our services shall not exceed the amount paid for services during the three months preceding the claim. We are not liable for:
Indirect, consequential, or special damages
Lost profits or business opportunities
Third-party actions or platform changes
Client's failure to implement recommendations properly
Indemnification
You agree to indemnify and hold harmless Virtually Kate from claims arising from:
Your use of our services
Materials you provide
Your violation of these Terms
Any negligent or wrongful acts
Force Majeure
We are not liable for delays or failures due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, internet failures, or other acts of God.
Dispute Resolution
Initial Resolution
Disputes should first be addressed through direct communication. We commit to good-faith efforts to resolve issues promptly.
Mediation and Arbitration
If direct resolution fails, disputes may be resolved through mediation or binding arbitration under the rules of the American Arbitration Association.
Governing Law
These Terms are governed by Ohio state law. Any legal proceedings must be conducted in Ohio courts.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information.
Modifications
We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of modified Terms.
Website Use
Acceptable Use
Use the website for legitimate business purposes only
Do not attempt to compromise website security
Respect intellectual property rights
Do not transmit harmful or inappropriate content
Prohibited Activities
Unauthorized access to systems or accounts
Distribution of malware or harmful code
Harassment or inappropriate communication
Commercial use without permission
Miscellaneous
Entire Agreement
These Terms, together with specific service agreements and our Privacy Policy, constitute the complete agreement between us.
Severability
If any provision is deemed invalid, the remaining Terms remain in full effect.
Assignment
We may assign these Terms to qualified successors. You may not assign your obligations without our written consent.
Contact Information
For questions about these Terms of Service:
Virtually Kate
Email: virtuallykateva@gmail.com
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.